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Deleting Blackboard Collaborate Recordings

Posted by Sarah Barnard-Mitcham on December 12, 2012 at 4:36am in General

Hi

I'm new and I joined to help improve our use of Blackboard Collaborate and because I am having problems finding the answer to my question.

 

We use Blackboard Collaborate V-Class and we have some recordings that we need to delete but are unable to do so.  There doesn't appear to be any option to do so. I've attached a copy of the screen. 

 

Does anyone know how I can delete any of these please?

 

Thank you.

 

Sarah

 

 

Recordings.docx

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Replies

  • Kees (Case) van Kuijen February 14, 2013 at 10:27pm

    If you have a Blackboard integration, Don't delete anything in SAS!!!

    If you do so, you get an error message in Bb, which prevents you to use Bbcollab campuswide!!!.

    Only if you do not use the Bb integration (SAS only users) can delete recordings by an admin.

  • Mero December 23, 2012 at 1:41pm

    Hi Sarah,

    Christina is right to point to the SAS administrator responsible for your session. Enterprise installations of Collaborate include an SAS admin account for self-management of sessions. your Blackboard Collaborate V-Class is a single session managed by Blackboard Collaborate support staff. They will do it upon request.

    • Goto http://support.blackboardcollaborate.com 
    • Login to your support account using the maill address of your V-Class contract 
    • Submit a support ticket,  choose Blackboard Collaborate WebConferencing
    • Requesting deletion of recordings. You should make _very_ clear which recordings are to be wiped ;-) 
    • A Blackboard Collaborate support tickets allows to attach a file

    Hope that helps

    Mero

  • Steve Hargadon December 13, 2012 at 6:16am

    Above my pay grade... sorry!  I just don't know.  

  • Sarah Barnard-Mitcham December 13, 2012 at 1:11am

  • Sarah Barnard-Mitcham December 13, 2012 at 1:11am

This reply was deleted.