Gender

Male

Location

Calgary, Alberta

How Long I Have Used Elluminate / Wimba / Bb Collaborate

6 years

More About Me

Throughout my career, I have been dedicated to providing excellent customer service and ensuring concerns are resolved in a positive and effective manner. As a Senior Manager of Technical Support, I directed a department of 12 highly trained and effective Tier 2 Technical Support Specialists integrated between Calgary and various locations throughout the United States. I am extremely dedicated to my customers, having felt that while Manager I am a member of the team and should be expected to perform as equally hard as my colleagues. My communication and problem-solving skills enable me to work effectively with others while managing demanding situations in a timely manner. I managed the critical issues and escalations of our k-12, higher education, and corporate education customers, including K-12 Inc., CCCConfer (Palomar College), BC Virtual School Society, Pennsylvania Virtual Charter Schools, and many others. I implemented key strategies and processes to assist in the investigation, diagnosis, and resolution of client concerns which included developing and maintaining internal discussions and escalation procedures. My focus is on service excellence combined with my proven initiative, leadership, and interpersonal skills to ensure success.